Privacy Policy

1. Introduction

Welcome to Solar Panels Wrexham. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solarpanelswrexham.co.uk or use our solar panel installation services.

Please read this privacy policy carefully. If you have any questions, feel free to contact us. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

The personal information we collect may include the following:

• Contact Data: Name, email address, phone number, and postal address
• Property Information: Property type, address, and energy requirements
• Communication Data: Information contained in messages you send to us
• Technical Data: IP address, browser type, operating system, and referring URLs

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

• To respond to your enquiries and provide customer support
• To connect you with certified solar panel installers in your area
• To send you information about our services and promotions
• To improve our website and user experience
• To protect against fraudulent or illegal activity
• To comply with legal obligations

4. Sharing Your Information

We may share your information with third parties in the following situations:

• With Solar Installers: We share your contact information and property details with certified solar panel installers in our network to provide you with quotes and services
• With Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as website hosting and email delivery
• For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition of our business

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Cookies are small data files stored on your device that help us improve our website and your experience.

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Privacy Rights

Under UK GDPR, you have the following rights:

• Right to Access: You have the right to request copies of your personal data
• Right to Rectification: You have the right to request correction of inaccurate or incomplete data
• Right to Erasure: You have the right to request deletion of your personal data
• Right to Restrict Processing: You have the right to request restriction of processing your personal data
• Right to Data Portability: You have the right to request transfer of your data to another organization
• Right to Object: You have the right to object to our processing of your personal data

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this privacy policy. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

12. Contact Us

If you have questions or comments about this privacy policy, or if you wish to exercise your privacy rights, please contact us at: